SARAKARI KARMCHARI MAATE RAJANA NIYMO
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The evidence is in: employee experience drives business success. So it’s time to make happiness a business priority.
The recipe for staff happiness is – no surprises – a complex one. You can offer all the free lunches and perks you like, but if your customer service team isn’t feeling generally satisfied and fulfilled in their roles, it won’t matter how many bells and whistles the staff coffee machine has.
It turns out that happiness is good business strategy. With employee experience (EX) increasingly recognised as a key ingredient of CX, how your team feels in their job is not something you can afford to ignore. Afterall, unhappiness infects all those other key performance areas that customer service agents should be focused upon.
For example, unhappy reps might be less inclined to go the extra mile for a customer and give them the kind of experience that really cements brand loyalty. Doing the bare minimum might get the boxes ticked, but it doesn’t create the kind of CX you want your business to be known for.
Unhappy employees also have a way of creating a negative energy among other members of the team, derailing or undermining opportunities for successful brainstorming and collaboratio
SARAKARI KARMCHARI MAATE RAJANA NIYMO
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