Does your phone hang too often? Get rid of these tricks
When an advisor does this, the customer will simply assume that there was a fault on the line and will most likely call back, while the advisor will fall to the back of the advisor queue. So, the original customer’s call will likely be handled by someone else on the contact centre floor.
Your launcher is not the only place to adjust animations. If you have developer options available" if not he explained how in the article" you can set windows animation,transition animation, and animator duration scales to zero. You can also got to settings apps notifications and disable notifications for any apps that are not relative and while you are there you can also tap mobile data for that app and restrict background usage.
I fully appreciate where the advisors are coming from in these comments. (advisors not agents – I find that word demeaning) I think we who are in a position to change things need to take a good look at these comments and take note. Working in customer service, especially over the phone, is a thankless job and it is hard. I am more than aware that targets and KPIs mean that we have to be fairly inflexible but these comments make me realise that we need to start educating people on the whys more than the whats. trainingtheexperience 2 Jul at 2:33 pm
Keep in mind that many robocalls are legal. While we have taken several actions, and continue to work on reducing illegal robocalls, it is a difficult problem that requires complex solutions. The most complex part is identifying the illegal calls in real time to be able to block them without blocking lawful calls.
You’ll be surprised how many contact center agents are this disengaged, miserable and trapped, maybe you like the wool over your eyes. No graduate enjoys ending up in a call center.
Robotexts FCC rules ban text messages sent to a mobile phone using an autodialer unless you previously gave consent to receive the message or the message is sent for emergency purposes. For commercial texts, your consent must be in writing. For non-commercial, informational texts (such as those sent by or on behalf of tax-exempt non-profit organizations, those for political purposes, and other noncommercial purposes, such as school closings), your consent may be oral. The ban applies even if you have not placed your mobile phone number on the national Do-Not-Call list. Tips for avoiding unwanted texts Do not respond to unwanted texts from questionable sources. Several mobile service providers allow you to block the sender by forwarding unwanted texts to 7726 (or "SPAM"). Check with your provider about options. Be careful about giving out your mobile phone number or any other personal information. Read through commercial web forms and check for a privacy policy when submitting your mobile phone number to any customer website. You should be able to opt out of receiving texts – but you may have to check or uncheck a preselected box to do so. Find out if any company you do business with has a policy that allows it to sell or share your information. Take action File a complaint with the FCC if you receive: An unwanted commercial text message sent to your mobile phone. An autodialed text message sent to your mobile phone if you didn't consent to the message previously (or it doesn't involve an emergency). Any autodialed text message from a telecommunications company or advertising a telecommunications company's products or services, if sent without your prior consent.SOURCE: ABP GUJARATI NEWS
Another way to prevent the phone from hanging .....
- For this you have to go to mobile settings
- After going to settings you click on About phone
- You will now see the build number. Click on it 6-7 times
- Click to go to Developer Options and turn it on
- As soon as you turn on the developer option, many options will open up in front of you
- From these options, Window Animation Zoom, Transition Animation Scale, Animator Duration Scale, all three are turned off.
Regardless of how far you live from the office or your travel arrangements, you’re being paid to do a job from 09.00 – 17.00 and if you decide that you’ve done enough for that day and are caught then you simply shouldn’t be paid for it. I’ve had to deal with people who not only pulled this trick but also dodged the first 10/20 minutes each day by only logging into systems at 09.00 on the button and claiming they don’t get paid to log in before 09.00. That door swings both ways and with some of them that door turned into the ‘Exit’. Coomon decency and empathy for your supposed colleagues/friends should dictate your actions without someone having to tell you to NOT be ‘that’ person. Good luck with the job hunt, Nia. Gavin 11 Sep at 1:29 pm
